The Stories That Changed How We Handle Delivery

You see, people often ask us: “Why do you always request a second contact person when I order?”

The answer is simple – Lagos has shown us pepper, Ata Rodo o. Let us gist you.

It was a normal Friday, our usual delivery day. Our rider set out that morning with different orders, one of them heading as far as after Ajah. The journey wasn’t easy. Traffic, sun, and the long ride, but he pressed on because the goal was simple: get the customers orders delivered fresh, and in time. 

After battling traffic and the scorching sun, he finally reached the customer’s location. A deep sigh of relief it was! He called the customer’s phone number. No answer. He called again. Still no response. More attempts, till the fifth time…no answer. No second number to call, no other way forward to deliver the items. Aaah! our rider became frustrated and stranded. Time gone, fuel wasted. We had no choice than to return the items back to our station.

What happened to our customer? Why didn’t she pick up her calls?  Can you guess??

Oh dear, our darling customer was fast asleep, and missed the whole call!

But that’s not even the wildest one.

Another Time

A customer placed an order and gave us her address. And as usual we set out to deliver on another Friday. Rider followed the address faithfully on the map, only to arrive at…a ‘solid wall’. No gate, no landmark. Aah, not again! The customer’s number was switched off. No second contact. No one to call again. Our rider was stranded again, moving round in circles  with no way to trace the actual house. Just another wasted journey!

Those experiences taught us a lesson we’ll never forget:

“To always request a second contact person with a different number when a customer wants to place an order with us.”

We need this alternative person, who has a totally separate phone number, who can take delivery on the chance you, our customer, is unavailable for any reason. It helps to ensure you enjoy a seamless experience with us.

Because in Lagos, anything can happen. People can get so busy, phone batteries can die, people can be in a noisy environment and won’t know the phone is ringing e.tc. 

So when next we ask for an alternative number, don’t see it as extra work. See it as the reason your foodstuffs (orders) will reach you without wahala. If you leave us with only one contact number, and we can’t get across during delivery, the logistics personnel will have to return the items, and WE WOULD CHARGE YOU THE SECOND TIME TO DELIVER IT TO YOU. So, always provide us with an alternative contact number when you place an order with us.

At the end of the day, everyone would be happy because delivery was smooth, happy customers, zero stories that touch. 

Yes, our customers’ satisfaction is our top priority, and this small step helps us to serve you better.

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